Information

TERMS AND CONDITIONS

1. DISCLAIMER – OFFICIAL WEBSITE

OBD Dynamics (accessible at https://obddynamics.co.za) is the sole and official website of our business. We are not affiliated with, endorsed by, or connected to any other websites, companies, or domain names, including but not limited to domains such as obd-dynamics.co.uk or any other similar-sounding sites.

Any transactions, claims, or interactions conducted on websites other than https://obddynamics.co.za are unauthorized and not recognized by OBD Dynamics. We accept no liability for such activities or representations.

We strongly encourage all customers to verify that they are visiting our official website to ensure the authenticity of our products and services.

If you become aware of any fraudulent websites or unauthorized use of our brand, logo, or intellectual property, please report this immediately to info@obddynamics.co.za and to the relevant authorities.

2. DELIVERY AND SHIPPING

We utilize The Courier Guy as our primary courier service. While our standard delivery is typically a 24-hour service, please allow 3–5 business days for deliveries to remote or outlying areas.

2.1 Expected Delivery Times

Orders are processed and shipped from Monday to Friday. We strive to dispatch all orders within 24 hours (2 business days) of receiving confirmed payment. Delivery timelines are calculated from the point at which payment confirmation is received.

2.2 Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Tracking information will be provided within 1–2 working days after payment has been successfully cleared into our bank account.

3. RETURNS AND REFUNDS

Due to the technical nature of our products, we operate a strict no-return and no-refund policy under the following circumstances:

Incorrect product selection by the customer;
Software compatibility issues with the customer’s laptop, tablet, or operating system;
Insufficient technical proficiency to operate the software or equipment;
Diagnostic limitations based on vehicle manufacturer protocols (not all scanners or equipment are compatible with every vehicle).

All sales are final. No returns or refunds will be issued for the reasons outlined above.

4. LIMITATION OF LIABILITY

OBD Dynamics shall not be held liable for any direct, indirect, incidental, or consequential damages, losses, or service interruptions arising from:

Inability to access or use this website for any reason;
The use, performance, or functionality of products purchased from this site.

5. SALES RECORDS

It is the sole responsibility of the customer to maintain accurate and up-to-date records of all sales and transactions conducted with OBD Dynamics.

6. SALES AGREEMENT

By placing an order and submitting a completed order form along with payment, you enter into a legally binding agreement of sale with OBD Dynamics. Proceeding with a transaction confirms that you have read, understood, and agree to be bound by these Terms and Conditions.

7. PRODUCT IMAGE DISCLAIMER

All product images displayed on this website are for illustrative purposes only and may not be an exact representation of the actual product. They are intended to provide a general indication of the product range and may vary from the item received.

8. REPAIRS AND WARRANTY

Products sold with a warranty are covered by the manufacturer, not by OBD Dynamics.
All shipping costs associated with warranty repairs are the responsibility of the buyer.
Repair turnaround times, including shipping, may take up to 2 months. We appreciate your patience during such processes.

9. SUPPORT AND TECHNICAL ASSISTANCE

OBD Dynamics provides basic support to all customers. We are not responsible for:

Providing training or installation services for products;
Inability to diagnose a vehicle or utilize specific vehicle functions;
Operating system incompatibilities or failures arising from customer hardware or software setups.

10. SOFTWARE INSTALLATION

Where software installation services are requested, these will be charged at a specified rate. Installation may involve remote access via TeamViewer or AnyDesk.

Please note:

OBD Dynamics is not liable if the customer’s operating system does not meet the minimum requirements for the software;
We do not offer lifelong support in the event that the software is deleted, corrupted, or ceases to function properly after installation.

11. EXPORT RESTRICTIONS

Our products and services are offered exclusively to residents of South Africa. We do not sell or ship products outside the South African border.